Home > Nokia, Nseries, Symbian, Video > Video: Nokia’s Niklas Savander talks openly about Nokia N8 Quality issues and boot up problem.

Video: Nokia’s Niklas Savander talks openly about Nokia N8 Quality issues and boot up problem.

Experienced a defective Nokia N8? Apparently this is a small number compared to what has been shipped but that’s not what’s important. The fact is some customers have ended up with a N8 that could be defective. And Niklas points that out, “For the individuals experiencing it – it is a significant issue”, and later, “Any dissatisfaction of an individual consumer with a Nokia product is always a source of concern”.

This concerns with a “power down or not power up” issue, i.e. your N8 dies and won’t boot up again. Ever. I think Iain Wallace had something like that (with his N8 from Nokia World – early batch). He’s received a replacement btw.

The problem has been traced to how the “engines” were assembled and this has now been sorted on the production line.

IF YOU HAVE EXPERIENCED THIS PROBLEM, CONTACT NOKIA CARE CENTRE. No further details have been given on what’s going to be done – handset sent away for repair or swap, former being quite inconvenient. My N97 had the camera lens problem and I never swapped it because I could not just do away with it. That and the laziness.

“We have been getting excellent feedback from consumers on the capabilities of the Nokia N8, but in the last couple of days you may have seen stories in the media about a very small number of users reporting that their Nokia N8 is not switching on as it should. Product quality is a top priority for Nokia, so we’d like to take this chance to offer you some clarification on the topic.

Watch a video where Nokia’s Excecutive Vice President Niklas Savander talks about the Nokia N8 quality and what we are doing to make sure people can get the best possible experience with their device. As always, normal Nokia warranty rules apply here, so if you encounter any problems with your device, we advise you to contact your local Nokia Care.”

NokiaConversations

Although it’s unfortunate, it’s great to see Nokia’s honesty and openness about such an issue and that, well, they give a damn to address it. Some may make comparisons with Anssi Vanjoki’s admissions on N97 fault but that was on the entire basis of poor decisions and compromises taken with N97. Here, N8’s are fine and just a small batch are experiencing such problems of defect.


  1. keizka
    November 18, 2010 at 6:12 pm

    I could compare this to another company out there, but I won’t.

    Still, with all the reports coming in thus far, the defect rate probably isn’t in percents, let alone promilles.

    Mind you, had this same problem on my E71, but there was a reason for it to act up: didn’t like the coffee bath it got…

    • Roger
      November 18, 2010 at 6:52 pm

      OK, I’ll do the comparison for you then.

      iPhone 4
      ——–
      Problem: Fundamental hardware design fault affecting most if not all iPhone 4’s, in the millions
      Official response from Steve Jobs: “You’re holding it wrong” (subtext: “you’re an idiot, don’t you KNOW Apple are perfect? How dare you question us! iPhone is the greatest smartphone ever and we are masters of the universe!”)

      N8

      Problem: Assembly error on the production line affecting a very few N8s
      Response from a Nokia Vice President: ““For the individuals experiencing it – it is a significant issue”, and later, “Any dissatisfaction of an individual consumer with a Nokia product is always a source of concern”.” (subtext: “we maybe the biggest mobile co in the world by far, but even one person’s problem is important to us, we’re sorry, it’s out fault, we’ll fix it for you”)

      I think I know which company I’d rather buy my mobile phones from.

      • kevinaux
        November 19, 2010 at 1:26 am

        Yes, the Antennagate.

        First it was the network operator issue.
        Then it was the wrong way the signal was calculated.
        Thirdly, “don’t hold it that way”.
        Then it was “everyone has antenna issue, why blame us only”.
        Finally free bumbers but they still insists on “changes everything, again” crap.

        Did I miss anything.

        • Keith
          November 19, 2010 at 3:08 am

          haha, yeah. At least Nokia didn’t point at defective phones from others! They admitted that some N8’s have the problem and that those with the problems can get it fixed 🙂

  2. Raj
    November 18, 2010 at 6:27 pm

    Unfourtunetly i am encoutering this problem. Every time i use Ovi Maps phone restarts everysingle time. And someother minor bug which i dont much care about. I use maps a lot so it’s annoying for me to wait for phone to restart.

    • mja
      November 18, 2010 at 8:43 pm

      That’s a different problem. Are you using stock Ovi Maps (i.e. version 3.04)? If so, go to betalabs and update to 3.06. Solved the problem on both N8 and 5800xm.

      • Raj
        November 18, 2010 at 9:01 pm

        Yes I do have latest version, 3.06. Everytime i search or tap on my position, it turns off by itself in 30seconds.

    • alex68
      November 18, 2010 at 8:55 pm

      It sounds very strange. I think it might be a defective device, something to do with gps module. Contact Nokia care center and have it checked anyway.

      • Raj
        November 18, 2010 at 9:01 pm

        Ya i was thinking to contact them next week

        • November 18, 2010 at 11:36 pm

          Try to disable wifi positioning in settings 😉

          • Raj
            November 18, 2010 at 11:50 pm

            I did that already. It doesnt help

      • Hary
        November 19, 2010 at 2:49 am

        Before concluding defective module, Raj can downgrade from 3.06 to 3.04 and see how it works.
        Also a soft/hard reset, may do the job, but downgrading to 3.04 would be the first step.

  3. peter
    November 18, 2010 at 6:40 pm

    For me the same bad thing is the missing of unicode fonts at least East Asian Fonts for US version. Nokia please open your fonts lib for any one to download.

    • Hary
      November 19, 2010 at 2:51 am

      You may want to check out yesterday’s post on Nokia conversations about C7, where Nokia’s C7 product manager said in the comments, that they are aware of this people’s demand, but currently they don’t have any solution for it.

      • peter
        November 19, 2010 at 7:07 am

        it is an insult to nokia slogan “connecting people around the world”.

        why not fire this imcompetent product manager ? unicode has been around us more than 10 years, windows,linux, android, ios all support it, given the availability of cheap mass flash memory.

        I am not asking IME (input method) but just need to show foreign contents correctly.

        • peter
          November 19, 2010 at 7:15 am

          actually ovi suite supports unicode and nokia n8 support it too but just missing the fonts library to display it correctly.

          when I sync my outlook contact with n8 back and forth, chinese fonts shows correctly in ovi suite and n8 shows it as a empty box.

          so this product manage even doesn’t know what he is talking about. what missing is just fonts library.

          • alex68
            November 19, 2010 at 7:56 am

            Product manager was right. I also confirmed this issue earlier with an experienced Symbian developer.

          • Average Joe
            November 19, 2010 at 8:26 am

            You’re right, Symbian supports 16-bit Unicode from the beginning, so in practice all languages should be covered.

            To try, I just installed an unicode font in my old N73 (tried with ARIALUNI.TTF, you get it for free with many Microsoft programs), created a phonebook entry with a Japanese name on my PC, then sent it via bluetooth to the N73. It works, it’s correctly displayed and can be edited.

            Have you tried installing a font covering Chinese on your phone? The N73 only accepts TrueType, not OpenType fonts, perhaps the N8 has improved from this point of view.

  4. November 18, 2010 at 6:45 pm

    Sent my N8 in for repair and now waiting for a replacement. I replaced my N97 for broken video player. Sent N900 twice to fix 3g problem. Not a good trend. Nokia care is a pain to deal with. Will think twice about buying another Nokia phone because of all the trouble and time wasted dealing Nokia care.

    • keizka
      November 18, 2010 at 6:53 pm

      Tough luck there m8. Meanwhile, thus far had 7 different Nokia phones, of which only E71 broke down.

      So, ya. Some people seem to get all the lousy luck 😦

      • Dave
        November 18, 2010 at 9:24 pm

        Truly, some people do get all the bad luck.

        I’ve had a few Nokias over the years – N73, N95, N85, 5800, 5230, 770 and now the N8. No problems on any of them (apart from the 5800 early firmware being kinda lousy).

  5. Guus
    November 18, 2010 at 7:54 pm

    I feel sorry for those that have this problem. Just contact the Nokia Care Center and get it sorted, it will be worth the wait.

    I must have been very lucky then as I have used 8 nokia phones in the last 14 years the problem i have had were that a car drove over my 6600 and it broke the screen but it was still working. The other accident was when I cat on one of the early communicators and the lid broke in one place. Then once I dropped my brand new N95 and the screen broke but luckily it was fixable for some 60 euros but it was under warranty.

    Software crashes? Not so much. If it ever happens (maybe once a year) I just take the battery out and start it up again, never a problem.

    • Dave
      November 18, 2010 at 9:26 pm

      Software crashes on the N8, at least that I’ve experienced are predominantly on the browser – it was even crashing out earlier on this website. Well, not exactly crashing out, just closing without any error message …. at least it doesn’t tend to lock up.

      • alex68
        November 18, 2010 at 9:33 pm

        Which browser do you use? I mainly use opera and it crashes very occassionaly. Maybe I just don’t surf so much.

        • Dave
          November 19, 2010 at 7:48 am

          That was with the stock browser.

          I won’t use Opera – it does look good, but it has a bad habit of totally freezing the phone – ie. having to do a long hold of the power button to restart the device.

  6. Lek Tor
    November 18, 2010 at 8:12 pm

    So any report whether the affected models are from Salo plant or the Chinese one?

    • Rant
      November 18, 2010 at 8:54 pm

      Guess that wouldn’t matter since the production method of both plants is the same. Hence, the fault is at both plants. I also heard complaints from people with Finland made devices as well as Chinese ones so it seems both plants have had their issues.

  7. November 18, 2010 at 10:04 pm

    The reason I sent my N8 to be repaired was that when I tried to view a Youtube video from the standalone app or from the browser, it would close and bring me to the home screen. The repair cannot be done and now I’m waiting for a replacement to be sent. Is this a memory,hardware or software problem(or some combination of those)? I get the feeling that this issue will exist on the replacement they send me. Any insight will be appreciated. Thanks

    • Andre
      November 18, 2010 at 11:04 pm

      It’s likely the fact that Google hasn’t updated their software for S^3. You should avoid using the app til it’s updated IMO

  8. Raj
    November 18, 2010 at 11:09 pm

    Looks like Engange having little too much fun with this news. lol

  9. hannonks
    November 19, 2010 at 2:08 am

    In US have N8. Fantastic phone. No reboot problem. Have drained battery (on pupose) multiple times. No Problem. Have Iphone, nexus one other nokias my touch. This is a fantastic phone. Quick, battery life incredible (far better than Nexus) even with widgets running. No memory issues, as much as I love nexus also it has them. Best Mfe experience in a touch screen, by far. Incredibly well made, great voice and music sound quality. Totally please and impressed. OVI store vastly improved, tons of real apps easy to use now, can designate memory to install to. Can play my amazon video on demand.

    Have had two other nokias with problems. got rma, they sent mailing label. phone back fixed in a matter of days (1 time literally two). Am surprised by this given how Nokia gets trashed. Consider it great service.

  10. Babis
    November 19, 2010 at 2:18 am

    when i got the phone was ok not rebooting

    after i have installed many apps about 250,the phone tells me insert sim card (when is allready in) or other times reboots when i open some specific apps
    is this the fault the chiff is talking about so send it for rerair or replaicment??
    thanks

    • Hary
      November 19, 2010 at 2:54 am

      Vow, 250 apps? Man! you are hell lot abusing it. lol.

      I won’t be surprised, if Nokia didn’t test their phone for such a high number of apps. I think even less than .5% of users out there would install so many apps. IF i were you, regardless of which phone it was, i would not install so many apps.

    • Andre
      November 19, 2010 at 4:57 am

      It could be the apps that you’ve downloaded that have messed up your phone in the first place.

      • Duncan
        November 20, 2010 at 12:22 am

        That is what I think also, bad coding in one of those apps or a virus.

  11. nocare
    November 19, 2010 at 3:02 am

    Can we replace that easily scratchable plastics top and bottom ennd covers? Shiny plactic Surface is not the right things to put into phone! Mine looksugly afterone day of use

    • alex68
      November 19, 2010 at 8:00 am

      I also heard about the quality issue with HDMI plastic piece. People can get replacement if it is gets broken. I think in the future it is also possible to have cover parts for top and end if they get old.

      • alex68
        November 19, 2010 at 10:21 am

        Actually the plastic parts of top and end can be replaced as well, but parts may not be available yet. Just ask your local Nokia care center if they have parts available.

        But I don’t think it is important or urgent to do now.

    • piet
      November 19, 2010 at 8:31 am

      i used some car wax to make it look good again … it works … all those microscratches are gone …

  12. Stylinred
    November 19, 2010 at 7:04 am

    i just have to say i finally got my hands on playing with a N8 (silver) and omg the reviews cant describe how awesome the phone looks and feels in ur hands cant wait to get my blue one

    and it’s nice to see Niklas himself addressing this problem (since by the sounds of it its a very small number of units that are affected)

    • alex68
      November 19, 2010 at 7:52 am

      It is confirmed you can change the cover if you want to change the color.

      • Stylinred
        November 19, 2010 at 7:54 am

        ah cool i was hoping that changing the housing would be possible but id still like my original to be the blue one 😀 keke

        thanks for the info

      • November 19, 2010 at 8:33 am

        Defective returned n8s can have their colour changed? i.e. straight swap or they’ll remove the housing for you (tad complicated than a swap)

        • Stylinred
          November 19, 2010 at 9:29 am

          naw i think Alex was just responding to my long evidenced desire and wait in getting a Blue N8 (which still isn’t available from any online retailer that ships internationally)
          so I could buy a silver one locally and eventually buy a blue case when available down the line

          (at leas that’s what im hoping he means) 🙂

        • alex68
          November 19, 2010 at 9:48 am

          The case parts are not available yet. So practically, answer is no for now.

          • alex68
            November 19, 2010 at 10:10 am

            I heard that currently Only available colors are silver, grey and green for China. The availability of this service may differ in each country and you’d ask your local nokia center about it.

  13. keizka
    November 19, 2010 at 7:24 am

    As I’ve said earlier, this problem probably affects less than percent of devices. If I heard of thousands of affected phones I’d be more worried, but as this isn’t the case… Now I keep wondering where the hell Eldar claima to get his stats.

  14. peter
    November 19, 2010 at 7:59 am

    alex68 :Product manager was right. I also confirmed this issue earlier with an experienced Symbian developer.

    right for wrong is not right. it has to be got correct asap.

    • alex68
      November 19, 2010 at 8:05 am

      There is no easy solution yet for Symbian. This is one of Symbian’s aging problems.

      If you want English and Chinese language support together, find the suitable firmware version and I would suggest the firmware for Singapore.

      • Average Joe
        November 19, 2010 at 8:50 am

        I suggested before (with a wrong email address, sorry) to install a Unicode font using the memory card trick, but now that I’ve tried it better, I recommend against doing it, because if you do so, you can no longer use the mass storage mode of the phone because the memory card is always in use. So to remove the font you need a memory card reader to delete it from the memory card. Sorry for the noise

  15. peter
    November 19, 2010 at 9:14 am

    Average Joe :You’re right, Symbian supports 16-bit Unicode from the beginning, so in practice all languages should be covered.
    To try, I just installed an unicode font in my old N73 (tried with ARIALUNI.TTF, you get it for free with many Microsoft programs), created a phonebook entry with a Japanese name on my PC, then sent it via bluetooth to the N73. It works, it’s correctly displayed and can be edited.
    Have you tried installing a font covering Chinese on your phone? The N73 only accepts TrueType, not OpenType fonts, perhaps the N8 has improved from this point of view.

    I tried once by copying fonts from nokia symbian^3 sdk to n8 external microsoSD card, it slows down n8 boot-up and still can not show Chinese fonts.

    • alex68
      November 19, 2010 at 9:43 am

      Peter, I am trying to get this issue for N8 clarified for you.

    • Average Joe
      November 19, 2010 at 10:25 am

      I think replacing the system font using the microsd is not officially supported by Nokia, because it keeps the memory card busy (so you can no longer use the mass storage mode) and, if you load an unsupported font, you won’t be able to read the screen anymore! So even if in my case it worked and I could display Chinese text, you shouldn’t do it, sorry for the bad hint.

      In case somebody gets here from Google, wants to remove a custom font and hasn’t got a memory card reader: turn the phone off, remove the memory card, turn the phone on without the card (so it won’t find the font), insert the memory card after the phone started, connect it to the PC using the mass storage mode, and delete the font from there.

    • alex68
      November 19, 2010 at 9:14 pm

      Peter,

      Have you managed to display Chinese on your N8. If not yet, you can visit this link in Chinese. It includes all the font packages and installation instruction. Hope this helps.

      http://bbs.dospy.com/thread-9516569-1-359-2.html

  16. Georg
    November 19, 2010 at 4:05 pm

    >>Response from a Nokia Vice President: ““For the individuals experiencing it – it is a significant issue”, and later, “Any dissatisfaction of an individual consumer with a Nokia product is always a source of concern”.” (subtext: “we maybe the biggest mobile co in the world by far, but even one person’s problem is important to us, we’re sorry, it’s out fault, we’ll fix it for you”)

    ROTFL!
    10 years ago I might have believed that too, now I am old enough to know that most of the time such a statement is just smoke up our behinds.
    The right thing to do would have been: “This problem exists, we know about it and anybody affected will get their N8 replaced, no send in and wait for weeks or months”. THAT would be good service, what he said are just pretty words without any commitment at all.
    If I had waited 8 months for my N8, finally got one, paid alomst 500€ and now had to wait til I get it back from Nokia Care I’d go bananas.

  17. despisethesun
    November 19, 2010 at 4:12 pm

    Any Canadians reading this blog? I am thinking of picking up an N8, but I am concerned that the ones on most online shops are imported from the US. If I buy one of these and it suffers from these defects, will I be able to get it replaced under warranty? I’ve heard horror stories of Canadian N900 owners who had defective phones (mostly the USB port issue) who got the runaround from Nokia because the phone wasn’t officially released here. I don’t want to drop $550 on a phone to get a paperweight, and I’d like to avoid buying Rogers’ carrier-locked, possibly firmware-altered version.

    Though if unlock codes and generic firmware installation instructions are available for the N8, I might consider that route.

    • Stylinred
      November 19, 2010 at 7:12 pm

      just get the rogers one im not even sure if its locked… i think Jay said you could run the Nokia Firmware anyway and it removes any sort of locks

      • despisethesun
        November 19, 2010 at 7:20 pm

        From what I’ve read doing a few searches, the Rogers one is definitely locked and the firmware has been altered. Word is, things like mp3 ringtones have been disabled, basically whatever Rogers wants to sell you, they’ve taken out of the phone. Considering I’ve found a shop that sells an unlocked version for CA$500, the extra $50 is a small price to pay, as long as I’m able to get it fixed or replaced if there’s an issue.

    • Andre
      November 19, 2010 at 7:43 pm

      The usual methods for unbranding a phone involved simply changing the phones product code to a compatible region and subsequently flashing the new code’s firmware version to the device or upgrading using Nokia Software updater.

      The issue though is that JAF (the program used to do this before is a little buggy)

      Haven’t heard much about Nemesis working on S^3 and Phoenix has one or two bugs still.

      I’d hold off until a stable, guaranteed hacking method has been made public and available.

      This is not to say that individuals haven’t performed hacks and mods or unbrandings but I wouldn’t feel comfortable doing it with my own phone at this point in time, so I couldn’t in good conscience tell you to go ahead and try it.

      That said, check this link out.

      http://forum.dailymobile.se/index.php?topic=32627.0

      As of right now it’s possible but fiddly

      • ahsan
        November 19, 2010 at 9:03 pm

        dont know bout S^3 but mate i flashed my 5800 with lots of different firmwares :S jaf as far as my knowledge goes only has the usb recognition bug i.e it for some reason sometimes refuses to detect the phone :/ you gotta restart your pc

        • Andre
          November 19, 2010 at 10:49 pm

          It’s not working well with S^3

          • ahsan
            November 20, 2010 at 7:48 am

            “http://pnht.org/?p=389″

            ” Flash using the known Phoenix procedure”

            i do trust em :S

      • despisethesun
        November 19, 2010 at 10:06 pm

        Well, I found a place that’s only $50 over Rogers’ price, unlocked and unbranded, so I might go that route provided I have recourse under the warranty. $50 is nothing if it saves me a headache. However, I suspect the Canadian shops are selling stock imported from the US, so I have concerns about going to Nokia Canada if I have an issue, and I’m just wondering if those concerns are valid or if I can expect Nokia Canada to cover the warranty.

  1. November 18, 2010 at 9:36 pm
  2. November 29, 2010 at 12:02 am

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