Home > Nokia > Repairing your Nokia: Finding your Nokia Care Point

Repairing your Nokia: Finding your Nokia Care Point

If you’ve ever had the misfortune of developing a fault with your Nokia phones, your options are either to go back to your retailer/network provider or find yourself a Nokia Care Point. The latter is one I’ve had no problems with so far (touch wood) with my network/retailer repairs having made me wait as much as 4 months to get my INSURED phone back.

You can find the nearest Nokia care point near you by going to http://europe.nokia.com/support/repair-and-recycle/repair/care-points

Just find your country and you’ll be directed to a store locator. Of course, I used Ovi Maps on the N97 to get me there (given all the flack the N97 gets, it is top notch for navigation. I sometimes wish I get lost more often so I can get Ovi Maps out)

Google Maps was giving me info of repair points way out of cardiff. This was 3 minutes from the town centre (Cardiff)

http://www.nokia.co.uk/home/find-a-store/store-locator

Different shops have different set ups. Most of the time, they are mobile phone shops for multiple brands/networks but will also do mobile phone repair.

Make sure you back up all your information (if you can) before popping in to the shop. They’ll take your details, and if your phone is within warranty, your repair is free of charge (and most of the time, they’re much faster than other repair places I’ve tried)

Ring up your chosen repair place if possible and ask if they can do the repair procedure in house. Sometimes they can do it for you there and then so you’ll only be out of that phone for a short while. Other times, you’ll have to send it away which would take 7-10 working days (aka 2 weeks).

This is the Nokia/Repair booth at Zone Telecom. That’s Steve there, a very cool N97 Mini user (didn’t get a snap of Minesh who was also very friendly and informative about the repair process).

  • Most care points don’t just repair. They can flash your handset with new firmware/update software if you don’t want to be doing that yourself.


It doesn’t take any time to get your details sorted. At the end, just collect and keep your receipt safe. You should get a call when the repair is done, and then pick up your repaired Nokia.

Where do you get your Nokia serviced? How has your experience been?

Fingers crossed your Nokia won’t ever need to go to a repair point any time soon 🙂 (My indestructible 3310 is still alive and kicking, never seen the phone doctor once)


  1. July 5, 2010 at 5:11 pm

    I’ve had the misfortune of having to use a Nokia care point with my n97 which had faults from the day I got it “when it come out”, but I have to say… the after service is really one of the reasons I have stayed with Nokia.

    The service was truly fantastic.

    My n97 had the camera lens changed “due to scratches”
    gps module updated “now finds gps really fast” and also
    the FM transmitter repositioned “works now with 2 cars together driving along”
    overall the service from my local Nokia care point has been brilliant.

    On saying that, if I’m to upgrade to the Nokia N8 – All of the above will need to be as great “out of the box” as the aftermarket parts Ive had upgraded on my n97 have been great. (the only reason I’m upgrading is due to the Xenon Flash which I had on my n82)

    Keep up the good work Nokia ! – Great post to point this out.

    P.s a note to Nokia: Considering a lot of n97 users aren’t happy with their devices… why not offer then a voucher for upgrading to the N8 and help keep them as a Nokia customer rather then loose them for good ???

    • July 5, 2010 at 7:26 pm

      Thanks! After care service is really important, knowing that should anything ever occur to your Nokia, there’s folks there that can quickly and easily help you out.

      The N97 for N8 is something I’d love haha. Not so much for me of course :p but for the disappointed N97 users out there.

  2. Jim
    July 5, 2010 at 6:03 pm

    ha ha ha ha. I have a 3330 which is an improved version of 3310 ( it has an extra menu) . is still functional. I had it since 2001 or 2002 , not sure. it’s still working, everything is original, but the battery stays only for 6-7 hours. one of the great devices made by nokia.

    • Charles
      July 6, 2010 at 6:38 am

      I have a 1100 from 2003 which I am currently using – it’s been passed around several people as a spare/replacement phone for years. The battery is the original but still lasts at least 5 days! I just plug it in at work on Monday, and don’t need to worry until Friday…

  3. Chris
    July 6, 2010 at 6:16 pm

    I am very pleased with Nokia Care Point service as well. I think they do a great job and I know a place nearby where they are very quick with the repairs. It helps, though that I know someone in the Care Point. 🙂

  4. Steve
    November 29, 2010 at 6:19 pm

    Just to give an update, Zone Telecom is no longer at the address listed on the Nokia website. They’re also in dispute with Nokia regarding repairs.

    I found this out earlier today when I took my N900 to be repaired. As a result, I’ve got to send my phone off to be repaired, which means I’m looking at a 5-7 working days turnaround.

    In case anyone is interested, Zone Telecom haven’t moved far; they’re now located at the top of Hunter Street, where it meets Harrowby Lane. It’s directly opposite the junction for Dumballs Road.

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