Home > 5th Edition, Nokia, Nseries, Video > N97 Failed Boot up/Hard Reset Problem Fixed by new firmware update V21.0.045?!

N97 Failed Boot up/Hard Reset Problem Fixed by new firmware update V21.0.045?!

Seems the numeric reversal of V12 to V21 isn’t all that was reversed. The Hard Reset problem initially appearing with V12 – for me anyways – might now be gone! Thanks firmware update team!

A hard reset maybe something you’ll need if you need if you need to:

  • Wipe the phone memory (selling it on/sending to Nokia Care)
  • Escape failed boot up (due to a number of problems)

Unfortunately, many N97 users had experienced problems with their N97/N97 mini failing to turn back on! There was one solution: The hard reset. But that meant wiping out your phone memory. A backup helped, and most content is still in mass memory, but it was annoying having to set certain things back up, such as menu folder rearrangement.

We’ve got the ever popular posts:

Needless to say, this problem caused unecessary frustration amongst a lot of people. Myself included. I think 75% of my frustration with N97 was failed-boot-related, rather than actual annoyances with the phone or S60 5th)

I thought it was a hardware problem. But I never, ever got around to sending my N97 off to repair/swap (I just didn’t want the hassle of having to get app IMEI licences switched). I read somewhere though that it was a problem with how the music database was organized, and that it was failing to bootup because it was trying to fix it (or words to that effect).

Hero: V21.0.045

With V21, as well as other improvements, the music player was supposedly improved (I was hoping that meant a database fix). I didn’t notice the boot up being fixed because it seemed to be stuck on the Nokia logo. (Anything past 45 seconds and I assumed it needed a restart) Actually, it just turns out that instead of the previous 2834 (v10/v11) second startup, it now takes 50 seconds.. (I was never able to make V12, and so V20 startup tests as v12 was when I encountered the failed bootup problem)

I don’t mind my N97 taking a little longer to start up, now that I know it will DEFINITELY start up.

The only thing I did notice is that my menu was reset back to the original layout. It’s early days yet to see if that will be a problem if I reorganize the menu again. Let’s just hope this is the final fix of the failed boot up/forced hard reset problems!!!

Has V21 fixed the failed bootup problem for you?

Categories: 5th Edition, Nokia, Nseries, Video Tags: , , ,
  1. David Moody
    February 2, 2010 at 10:33 am

    I am still waiting for V20 to be released on Vodafone. Getting very tempted do debrand my phone so I can get the new firmware

    • Rich
      February 2, 2010 at 3:56 pm

      I debranded my Vodafone N97 2 days after I bought it to upgrade from v12 to v20 and yesterday I upgraded to v21. Well worth it, v21 gives a big performance boost over v20.

  2. February 2, 2010 at 1:15 pm

    I’ve had countless boot up problems with the N97, have read many theories on it, all I can say is so far with V21 (touch wood) no problems.

  3. sope
    February 12, 2010 at 8:21 am

    i purchased a nokia e75, but i had travelled out of town and battery went flat. phone has failed to power on ever since

  4. Trust
    February 23, 2010 at 12:16 pm

    with 21 firmware, I have been through multiple turn off and on already but I have not yet to get failed boot up problem. I still have a bad taste in my mouth fearing to turn off and on again. Also, this was the major reason that I am disappointed with the N97.

  5. bosou
    February 26, 2010 at 2:37 pm

    for me..
    the new V21..
    crashes my phone..

  6. adnan anwar
    March 25, 2010 at 1:14 pm

    I have got problem with updating from 20.x.19 to 21.0.045. It is not getting updated to newer version. Anyone can help?

  7. Gary
    May 2, 2010 at 2:15 am

    I just tried to update the V21, the updater said that the update has been completed. But my phone wouldn’t turn on. I am so frustrated with Noika.

    May 9, 2010 at 6:01 am

    I’m also having reboot problems with my N97. I think that it’s when using it with connection to 3G data.

  9. tim
    May 13, 2010 at 12:39 am

    I just updated my N97 software to V21 now the phone is totally locked. Cant make calls, cant send text messages, and it does not find the internet. The icon does not appear. An E with a the connect bars under is on the screen, but they have a line through it. I got one message saying internet access is disabled.

    I tried the hard reset, that didnt fix anything. Does anyone have a solution. Seems a now have the Nokia version of an i-brick.

  10. bern
    June 7, 2010 at 12:58 am

    So do you mean not all n97 will be crashed after updating to v21?..is it really working and safe.

  11. daniel reed
    December 14, 2010 at 3:43 pm


  1. February 6, 2010 at 5:30 pm

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